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(More customer reviews)I have a couple of bearded dragons and recently decided to build a 48" long terrarium that requires 48" long bulbs. I use the Reptisun 10.0 24" T-8 bulbs and decided to stay with the same bulbs but in 48" lengths. This ad indicated that the 48" 10.0 UVB bulbs are T-12 1.5" diameter 36 Watt bulbs, which seemed perfect since I couldn't find any T-8 light fixtures that were over 32 Watts. I simply purchased a T-12 40 watt max fixture. Unfortunately, after ordering this product through Amazon.com and purchasing a T-12 36 Watt 1.5" diameter light fixture what I received was a T-8 1" diameter bulb marked (on the packaging and the bulb) as a 36 Watt bulb.
Clearly what I received was different than what the ad indicated. Upon further research I also concluded that there are no 36 or 40 Watt T-8 light fixture. All T-8 fixtures in the U.S. are max 32 Watts. I contacted the seller that lists this product on Amazon to inform them that their marketing on this Amazon ad is incorrect. They never responded. However, they did change the product information on this ad to indicate it is a T-8 (rather than T-12) bulb but they still incorrectly list it as a 1.5" diameter. T-8's are all 1" diameter.
Because I had the T-8 bulb in hand from Amazon I returned my T-12 light fixture to the store and purchased a more expensive T-8 fixture labeled as a 32 Watt fixture. The bulb seemed to work fine. I then went to Petsmart and purchased a 2nd T-8 UVB 5.0 bulb that was labeled as a 40 Watt bulb. This also appeared to have incorrect wattage labeling.
I then contacted Reptisun directly and they told me that some of their packaging for bulbs sold in the U.S. incorrectly lists the wattage for the T-8 bulbs according to the European standard of 36 Watts but that the bulbs should be correctly marked as 32 Watts. This actually isn't correct either since the 48" bulb I purchased through Amazon is marked as 36 Watt on the bulb and the other that I bought through Petsmart is incorrectly marked as a 40 Watt bulb. Again, based on my research all T-8 bulbs in the U.S. should have a maximum wattage of 32 Watts. Reptisun told me that if the bulb says it is a 40 watt then it should still work in my 32 Watt lamp. That sounds kind of fishy to me but I'm giving it a shot anyway.
Clearly Reptisun has some serious issues with their product packaging throughout the U.S. that is not simply limited to a single vendor.
I have given this ad a poor rating not because of the product's performance but simply because the ad itself provides misleading and incorrect information and also because the product is packaged and labeled incorrectly. Also, the seller hasn't contacted me to resolve the issue which is frustrating me.
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